Sharpen Communication Skills for the Best Customer Experience
Customer behavior is a mixed bag. No matter what they get, employees need to know how to handle every scenario.
TED Talks
How To Have An Even Better Conversation
Here’s a great talk about communication and the importance of good conversations.
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Use Cases
Preventing Harassment — Go Beyond One-Time Trainings
Old-school harassment trainings don’t work. To be effective, trainings have to address changes at the behavioral level.
Blog
Why We Need Face-to-Face Communication
What is the cost of turning nearly all our face-to-face meetings into emails?